Privacy
Policy

Manor Real Estate recognises the importance of protecting your personal information and is committed to complying with the Privacy Act 1988 (Cth) ("Privacy Act"). This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information, as well as how you can contact us if you have any questions or concerns.

 

What is Personal Information?


Personal information refers to information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether true or not and whether recorded in material form or not. This may include your name, contact details, and records about you, as well as sensitive information such as health details.

Collection of Your Personal Information


We collect personal information from clients, customers, and other individuals by lawful and fair means. In some cases, where it is impracticable to collect information directly, we may obtain it from:

  • Your representatives (e.g., solicitors, accountants, or financial advisers)
  • Publicly available sources (including social media)
  • Strata or Bodies Corporate
  • On-site managers
  • Vendors, buyers, landlords, and tenants

The type of personal information we collect depends on the services we provide and may include:

  • For property services: Name, age, contact details, employment details, financial information, tax file numbers, credit history, references, photo identification, and information related to your property transactions.
  • For contractors or service providers: Name, contact details, and relevant service-related information.
  • For job applicants: Name, contact details, resumes, references, and background checks.

How We Use Your Personal Information


We collect, hold, use, and disclose personal information for purposes including but not limited to:

  • Providing real estate services, such as property appraisals, sales, leasing, and advertising.
  • Managing recruitment, employment, and contractor engagements.
  • Sending you information about our services or those of third parties that may interest you.
  • Complying with legal obligations.
  • Any purpose disclosed to you and to which you have consented.

Disclosure of Personal Information


We may disclose your personal information to the following parties:

  • Your authorised representatives or agents.
  • Our employees, contractors, and service providers (including IT providers and marketing agencies).
  • Professional advisers, including lawyers, accountants, and auditors.
  • Government, regulatory, or law enforcement agencies.
  • Utility providers at your request (e.g., energy, telecommunications, or insurance).

Disclosure to Overseas Recipients


We may share your personal information with third-party suppliers and service providers located outside of Australia to facilitate the services we provide.

Security of Your Personal Information


We take reasonable steps to protect the personal information we hold from misuse, interference, loss, and unauthorised access, modification, or disclosure. Personal information is stored securely, both in electronic and physical formats, with access limited to authorised personnel.

Cookies and Website Use


Our website may use cookies to collect information about your device, browser type, and interactions on our site. This information helps us understand your preferences and improve your experience. You can adjust your browser settings to control cookie use.

Marketing and Opting Out


We may use your personal information to provide you with updates about our services and promotions. You can opt out of receiving marketing materials at any time by contacting us at the details provided below.

Accessing and Correcting Your Personal Information


You have the right to access and request correction of the personal information we hold about you. If you wish to make a request, please contact us using the details below.

We aim to ensure your personal information is accurate, complete, and up-to-date. If you believe the information we hold is incorrect, please let us know, and we will take reasonable steps to correct it.

Questions and Complaints


If you have any questions, concerns, or complaints about how we handle your personal information, please contact us:

"Attn: Privacy Officer"
Address: Shop 34/375-383 Windsor Rd, Baulkham Hills NSW 2153
Email: admin@manorre.com.au

We will respond to your inquiry or complaint within a reasonable timeframe. If you are not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC):

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The current version will always be available on our website.